End User Device Technical Team Lead

Thames Valley Police ,
Kidlington, Oxfordshire
More Details
Salary: £40,534 - £44,059 per annum dep skills & exp plus excellent benefits

Overview

Working in policing has never been more challenging as we work together to make our communities safer. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. Exciting challenges lie ahead – new digital technologies and alternative ways of working are transforming the way we protect our communities and bring people to justice. TVP as an employer contribute 13.5% of pensionable pay into a member’s pension pot. As EUD Technical Lead you will be responsible for the provision of technical leadership and expertise within the IT end user device support function (typically computer hardware, printers, Body Worn video, Smart Phones, OS deployment and desktop applications) required to deliver the needs of the business. You will manage end to end device lifecycles in accordance with the EUD strategy including device road maps and evaluation through to disposal, focussing on supportability, usability & cost effectiveness. You will engage with the Problem management process using trend analysis to identify root cause and recommend permanent resolutions to reduce service impacting incidents. You will be required to work with the wider ICT and operational policing departments to deliver quality solutions in line with business requirements. We recognise that professional progress is important and in this role, you will have the opportunity for continuous development. You will be able to demonstrate: Proven subject matter expert in a broad range of EUD technologies including delivery and support methods. Extensive and proven experience in ICT Support environment and an ITILv3 qualification. Excellent written and oral communication skills, customer focussed, team-worker, who is a flexible, adaptable, problem solver and able to work systematically and with little direct supervision. Ability to understand and articulate how the application of ICT technology impacts the Forces' Policing and business objectives and processes. Ability to achieve significant outcomes through influence and persuasion rather than through direct line authority. Generous Benefits Package Generous Annual leave – minimum 24 days per annum increasing to 29 days after 5 years of service Competitive Pension Scheme 37 hour working week Flexible working Employee Assistance Programme (Welfare Services) Cycle to Work Scheme Excellent Maternity & Paternity Leave Discounts on healthcare, transport, dining, days out and more To apply please click on the "Apply Button" link below. You will be requested to provide a covering letter explaining your reasons for wanting to work with Thames Valley Police and why you feel you are suitable for the role in line with the job requirements. If you have not held residency in the UK for at least 12 months within the last 3 years, we will not be able to process an application from you. This job was originally posted as www.cwjobs.co.uk/job/89907719

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