Cloud Support Agent

I've got a fantastic opportunity for a Cloud Support Agent to join a growing organisation based in High Wycombe. My client is a giant in the Telecommunications and Cloud industry and are looking to add to their Cloud/1st Line Support Team. Key Responsibilities To monitor Incidents to ensure that the appropriate action is being taken to meet SLA. Update customers by telephone, e-mail or portal on the progress of a support call or to ask for additional information. Contact third party suppliers to log support calls, get updates on open support calls or request technical support. Liaise with internal departments, vendors and suppliers where required. Assisting in internal and external customer report generation. Experienced Required At least one year's experience in a technical role and/or administrative role. Experience dealing with customers, over the phone, via email or face to face. Knowledge of IP Protocols / Networking including LAN / WAN / switches and routers (desirable) ITIL Foundation (desirable). Experience with Mitel products (desirable) Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.