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Parkside Office Professional
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High Wycombe, Buckinghamshire
Cloud Support Agent
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Job Type: Full-time |
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Salary: £24,000 per annum |
Overview
Responsibilities: To monitor incidents to ensure that the appropriate action is being taken. Update customers by telephone, e-mail or portal on the progress of support calls. Contact third party suppliers. Liaise with internal departments, vendors and suppliers. Assisting in internal and external customer report generation. Assist with ad-hoc tasks. Regularly update open tickets in CRM with up to date and clear information. Update customer specific documentation where required. Able to work out of hours as part of an on-call rota. Requirements: At least one year's experience in a technical and/or administrative role. Experience in Mitel (desirable). Experience in customer interaction over the phone, via email or face to face. Knowledge of IP Protocols / Networking including LAN / WAN / switches and routers (desirable). ITIL Foundation (desirable). Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.