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Reed
,
Liverpool, Merseyside
Retirement Living Assistant
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Contract Type: Contract |
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Salary: £9.20 per hour |
Overview
Job Purpose To ensure at all times a professional and supportive approach is maintained whilst assisting in the day to day delivery of the service for Retirement Living, working as part of a team to provide ‘best practice’, customer focused housing service provision across a group of schemes. Accountabilities Act as an initial point of reference on the phone or in a reception area as required. Assist in the provision of comprehensive housing management including working with tenancy agreements. Carry out day to day office administration functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld. Report repairs and maintenance needs on behalf of the customer following agreed procedures. Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc. Work in line with, monitor and report any discrepancies in health and safety standards within schemes. To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times. Promote and encourage a high level of customer involvement, consultation and communication. To monitor standards of maintenance and cleanliness by conducting regular site inspections. To have the ability to use appropriate IT systems and maintain professional and timely records. To adhere to agreed the client's safeguarding policies and procedures in every aspect of service delivery. Monitoring and meeting relevant health and safety standards in properties. Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective. Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met. To travel, within a reasonable distance, to provide cover to other schemes as required. To ensure compliance with the client's Equality and Diversity policy in respect of employment and service delivery. To understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation. Approval Date Reference Owner Review Date 16/05/17 CAS/OP/NT/V1.0 TA 16/05/18 2 To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way. Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support. Any other relevant duties as required by the designated manager. Knowledge, Skills and Experience Essential Working in a Customer Focused environment Excellent Communication Skills Experience of working with vulnerable and older people Flexible and responsive attitude To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required. Desirable Formal care, support or housing qualification A Full, clean driving licence