Director, Business Process Improvement

Sage energizes ,
London, Greater London
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Overview

We're looking for a candidate to fill this position in an exciting company. Partner effectively across the matrix, collaborating with senior stakeholders who are accountable for operating the model as designed. Ensure the company Operating model and Ways of Working are managed through effective governance and change control processes but also evolve to drive continuous improvement as the company move towards a true SaaS operating model. Responsible for reviewing the effectiveness of the Operating Model particularly the effectiveness of processes Lead the Business Change programme by defining prioritisation and sequencing of activities across the operating model, negotiating changes to project scope, timing, or resources to insure that programme is delivered effectively. Hold the Segment to account on delivering end to end customer journey design across the small and medium segments and add value through collaborating with a cross function team to achieve this. Drive optimisation of the company’ 14 Core Processes by holding the Global Process Owners to account on deliverables. This will include supporting and challenging the design optimisation, understanding the interdependencies, documentation, implementation, and maintenance of the company’s 14 core Business Processes. High level of attention to detail and excellent planning and organisation skills Excellent stakeholder engagement and communication skills to be able to build rapport and influence across the organisation particularly at a senior level. Clear and concise communicator, who can distill complex topics to focused actions and outcomes and work across multiple topics on any given day. Can deliver at pace and multi-task and a proven ability to deliver and successfully land Change. Proven ability to review, understand interdependencies and implement improvements to in underlying processes. Positive, enthusiastic, energetic and resilient Strong delivery focus, ability to perform on a timely basis and with accuracy, and to work well under pressure within a changing environment. Strong, action-orientation, independent thinker with excellent organisation skills. High levels of personal energy and ability to work with a range of people and cultures at all levels Some experience in project management and a Business Change role. Experience documenting processes to Level 0 Visio skills / process and data flow diagramming expertise Demonstrated an ability to work across functions and geographic boundaries Drive adoption of the global process tool (IBM Blueworks) and documentation of all the company processes University degree or equivalent Lean / Six Sigma qualifications and experience preferable Excellent MS Office skills particularly Excel/PowerPoint/Visio

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