Hardware Technician

MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE:

A Bachelor’s Degree from a recognized institution in Information Technology or related fieldTechnical expertise in Enterprise Systems

KEY RESPONSIBILITIES:

Incorporates automation in the solution of client resolution initiatives where possible;Liaises with other team members in the ITU as required for isolation and resolution of client issues;Utilizes in an efficient manner, the IT resources and supplies and recommends new purchase requirements;Deploys new computer and technology equipment as required;Keeps current with emerging IT trends, and current dominant technologies;Physically visits clients’ workstations in support of issue resolution as necessary and modifies computer configurations to optimize workstation performance.Troubleshoots and resolves problems across all current AGD locations.Provides basic training to end users on using the various capabilities of software printer and computers etc.Answering queries related to hardware systems.Installs, assembles, configures and maintains a variety of computer equipment and peripherals such as printers, scanners and related hardware including computer terminals, network infrastructure, monitors modems, personal computers and data communications equipment.