Operations Manager

Our client is looking for Operations Manager

Job Summary:

The Operations Manager will be responsible for overseeing and optimizing the daily operations

of the Administrative, Human Resources, Finance, Accounting, Marketing, Sales and

Procurement Departments of the company. This role ensures that organizational processes are

efficient, effective, and aligned with strategic goals. The Operations Manager will coordinate

cross-departmental activities, implement best practices, support resource planning, and lead

operational improvements to drive overall company success. The ideal candidate must be

willing to work hands-on with department heads and team members, and step in to perform key

departmental tasks when staff are absent or additional support is needed.

Key Responsibilities:

Strategic Planning:

 Collaborate with senior leadership to contribute to organizational strategy and growth

initiatives.

 Participate in long-term operational planning, including capacity planning and resource

allocation.

Leadership and Oversight:

 Supervise and coordinate the activities of the Administration, HR, Finance, and Accounting

teams.

 Ensure department goals align with the organization’s objectives and Strategic Plan.

 Foster a culture of collaboration, accountability, and continuous improvement.

Operations Management:

 Develop, implement, and review operational policies and procedures to maximize efficiency.

 Identify opportunities for process improvements and cost savings across departments.

 Monitor Key Performance Indicators (KPIs) and report on operational performance.

Financial Management:

 Oversee budgeting, financial planning, and reporting activities in collaboration with the

Finance and Accounting teams.

 Ensure compliance with financial and procurement regulations and company policies.

 Support cash flow management, financial analysis, and risk management initiatives.

Human Resources Management:

 Supervise HR operations, including recruitment, onboarding, employee relations,

performance management, and training programs.

 Ensure compliance with labour laws and company policies.

 Support initiatives to improve employee engagement, retention, and organizational culture.

Marketing and Business Development:

 Ensure that the objectives of the Marketing and Business Development Departments are well

aligned with the strategic initiatives of the organization.

 Ensure that a strong Marketing and Business Development Plan is developed and

continuously executed through various social media and broadcasting platforms.

Administrative Management and Coordinating Tender Submissions:

 Oversee administrative processes, office management, vendor relationships, and general

support services.

 Ensure that administrative systems and resources are operating efficiently to support business

needs.

 Coordinating the activities of all departments to ensure deadlines are met, tender submissions

are complete, and holding relevant team members accountable.

Qualifications and Experience:

 Bachelor’s degree in Business Administration, Management, Finance, or related field

(Master’s degree preferred).

 A minimum of five (5) years of experience in operations management, preferably overseeing

multiple departments.

 Strong understanding of HR practices, financial principles, and administrative operations.

 Proven leadership skills with the ability to motivate and manage multidisciplinary teams.

 Excellent problem-solving, organizational, and decision-making skills.

 Proficiency in Microsoft Office Suite and familiarity with operational software

 Strong interpersonal and communication skills.