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Amazon
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London, Greater London
Sr. Product Manager, Engagement
Overview
Job Description
This is a pivotal role in the EU Deals & Events team with high visibility to senior leadership. We aim to deliver the most relevant promotions to every customer, at the right time, and within the right context, driving customer curiosity and delight, and promotion discovery. We strive to develop Customer Experiences (CX) for Deals and Coupons that create a year-round opportunity for customers to Embrace Amazon and Engage with its offers and services, thereby enabling their migration through the customer lifecycle stages. In addition, we influence the development of Selling Partner platforms to spin the flywheel (more sales, better search ranking, new customers, more reviews), and supporting Selling Partners to deploy the best-fit promotion mechanic for their offer to our customers. As Sr. Product Manager Engagement, you will develop and continuously improve our marketing mechanics and CX for everyday Deals and Coupons and events like Prime Day, Black Friday & Cyber Monday, that drive customer engagement. Reporting to the EU Head of Deals & Events, you will be a core part of the team building our managed promotions strategy. You balance business expertise and product domain knowledge with technical understanding. You collaborate with business, operational and technical teams to drive innovation and experimentation, as well as business goals, reporting, and the right mechanisms to measure status and success. As a Sr. Product Manager Engagement (f/m) you will be responsible for conceptualizing, testing, executing and continually improving scalable mechanics that drive customer engagement with Deals and Coupons across EU marketplaces. Through strong data driven customer insight, and passionate ownership, you will maximize impact and efficiency of this exciting growth area, with significant impact for the overall business. At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. If you would like to help us build the place to find and buy anything online, this is your chance. We are looking for a highly motivated, results-oriented Sr. Product Manager (f/m) to join the EU Marketing team based in London, Munich, Milan, Madrid, Luxembourg, or Paris offices. Role responsibilities: Manage, analyze, improve, and scale mechanics to drive engagement with Deals and Coupons across our EU marketplaces. Define strategy and develop and test new consumer marketing initiatives. Collaborate with international counterparts, foster global best practice exchange. Grow the Deals & Events business against challenging revenue and customer engagement goals. Provide strategic and tactical leadership to Deal Managers in multiple business teams. Report on progress against goals and relevant metrics to senior management.