Desktop TPA Liability Adjuster

This is a technical, customer-facing role, the prime purpose of which is to conduct investigations undertaken from the desk, in order to form a reasoned and substantiated view on both policy and legal liability matters pertinent to civil claims. The role requires involvement in third party injury and public liability property damage claims of differing values, working both independently and under referral. You will be dealing with Public Liability, third party injury and property claims on behalf of clients, using your skills and experience to assess liability and quantum through to settlement on a cradle to grave basis. Already experienced within the claims arena, you will have the ability to identify suspicious information and apply correct procedures to avoid fraudulent claims, identify and evaluate evidence. Additionally, you will answer correspondence, deal with incoming calls, issue client updates and maintain diary processes. In order to be considered for this role you will possess the following skills knowledge and experience: • Good understanding of insurance law/policy interpretation • Good understanding of contract, statute and tort law • Good communication skills • Good investigation skills • Experience of interfacing with corporate clients desirable. • Decision Making • Breaks problem into constituent parts and differentiates key elements from the irrelevant or trivial in order to establish appropriate strategy • Generates new alternatives to old problems • Demonstrates a willingness to take risks to do something better • Seeks ways to improve on current successes. • Pro-active approach • Concerned to provide a prompt, efficient and personalised service to customers (external and internal) • Goes out of way to ensure that the needs of customers are met • Follows agreed business processes in order to satisfy customer demands • Takes appropriate action to address issues raised by dissatisfied customers.