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Oxby & Parke Recruitment
,
Thame, Oxfordshire
Administrator
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
The Company A successful business who provide solutions primarily to the catering and hospitality industry. Core to its continued success is the quality of products and its commitment to providing a high quality customer focused service. Please note due to the location (Worminghall), you will require your own transport. The Role To respond appropriately to customer enquiries and to deal with matters arising in an efficient and professional manner within agreed timescales to agreed performance targets. Key duties include: Answer all incoming calls efficiently and professionally, responding to customer enquiries appropriately Respond to customer enquiries and provide information about product and services Deal with any customer complaints efficiently and in an empathetic manner Assist with welcome calls for new customers Process telephone and mailbox orders accurately and in a timely manner Generate sales order print runs for warehouse picking and packing Check delivery information via couriers web portal and update customer records accordingly Liaison with delivery couriers to resolve delivery queries / obtain proof of deliveries where necessary Generate and produce sales invoices and credit notes; posting and filing of invoices Record and maintain accurate customer information using the in house computer system Carry out additional duties requested by a member of the management team, as the requirements of the business demand About You Educated to GCSE level. Effective questioning and listening skills. High standard of accuracy Computer literate (MS Office) with keyboard skills. Ability to perform well in a busy office environment. Reliable with a sense of responsibility essential. Enthusiastic, flexible with the desire to succeed Ability to work independently and as part of a team. Good organisational and interpersonal skills.