Customer Service and Risk - Remote during lockdown.

Ziglu ,
London, Greater London
More Details
Job Type: Full-time
Salary: £25,000 per annum

Overview

At Ziglu we are building the bank of the future. We are merging traditional current accounts, FX and CryptoCurrency into one intuitive, beautiful banking app which allows users to spend both FIAT currency and Crypto on their Mastercard. We are seeking a World-Class Customer Service/Risk Agent with the ability and desire to step up to a more senior role in due course, to join our team based in our London office. When we say "world-class" we mean it. We don't want to be second best. Our goal is to lead not only the industry but to deliver a level of support that is recognized outside it too. As an early-stage start-up, there is massive room for growth. It is hoped that our early hires within the Customer Service department will be promoted to influential positions within it. The successful applicant must be available to work Evenings, Weekends and Bank Holidays. Responsibilities: Answer a variety of customer queries via different channels, including e-mail, live chat, telephone, and social media. Educate our growing customer base in the use of our tools and the technology which backs it up. Investigate technical issues. Become an expert in every aspect of our product. Be a true advocate for our customers. Create tutorial videos and knowledgebase articles to assist customers in resolving issues independently. Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency (this is an important one, you will have a voice in how we operate, and you will be given the credit you deserve for your success). Respond to system generated risk alerts. Review onboarding logs and manually verify customer account creation. Your experience: Native or fluent written and spoken English. Experience of working in, or a desire to work for a start-up company (We care about what we do and we work hard). 3 years in a Customer Service role responding to large volumes of emails, phone calls, and chats. Experience of ticketing and/or live chat software (Zoho Desk, Zen Desk, Intercom, etc.) Genuine desire to create the best customer experience possible. Able to explain complex concepts in easy to understand language. Desirable: Experience in a banking or Fintech company. Knowledge of cryptocurrency. Additional European languages. Experience creating tutorial videos and knowledgebase content. Experience in Mailchimp or similar products. Experience in KYC and onboarding. How to apply In order to apply please include your most up to date CV/Resume as well as telling us a little bit about yourself, your past employment and your thoughts on why you think you would be a great addition to the Ziglu family. Please don’t send us a template cover letter, we want to get to know you and find out how you would fit into our team. Show us the real you, show us your passion. The ability to communicate via email is essential for this role so unfortunately, we will be unable to consider any applications which do not include a cover letter. Please also let us know your availability and your salary expectations. Benefits: Casual dress Private medical/dental insurance Company events & social hours Subsidised gym membership Profit sharing/share options Work from home opportunities Reference ID: ZigluCS Job Types: Full-time, Permanent Salary: £25,000.00 to £35,000.00 /year

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