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BPP University
,
London, Greater London
Relationship Manager
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Job Type: Full-time |
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Overview
Who we are BPP is a global education provider delivering apprenticeships, professional qualifications, degree courses and on-going professional development programmes. The education landscape is changing, and we’re excited by the ever-increasing opportunities to thrive in a global market. We’re setting ourselves a clear target. To step up. To disrupt . And to truly own the professional education marketplace. At BPP, we work closely with employers and professional bodies to make our learning as real world, relevant and future facing as possible. We do it for the biggest names and we do it in specialist areas. That includes law, accountancy, financial services, nursing, technology and more. And it covers a range of qualifications to develop careers at every stage and every level of development. What you’ll do You’ll be joining a team of committed, passionate and self-determined people who support each other, encourage new ideas and aim for excellence in all that we do. Working with a number of key internal departments, you will run and grow key clients’ portfolio of programmes to successfully achieve client retention. Putting the client at the heart of everything you do, you will work closely with the service delivery and onboarding teams to ensure all service and programme requirements are met. You will be tasked with advising your clients on existing and future programmes, project managing the design and successful implementation and delivery of programmes and analysing student performance. You will thrive on establishing and maintain strong client relationships through regular, structured contact and ensure their needs are continually met. Role requirements With experience of operating in a client-facing environment, you will have a proven track record of managing successful relationships with clients. Highly motivated and committed to your clients, you will be able to demonstrate when you have previously gone above and beyond to deliver excellent service against KPIs and SLAs. A strong networker and effective communicator, you will be able to demonstrate a clear ability to maintain appropriate professional relationships both internally and externally and will relish the opportunity to meet with key clients and utilise your project management skills to create high level and detailed plans. You will have previous experience of negotiating supplier/client contracts and can demonstrate how you have navigated the associated challenges. Your commitment to continuously improving your professional and technical skills and knowledge will make you the ideal candidate to join a company that exists to help people make the most of their talents - by providing the culture, career development opportunities and benefits to inspire you personally and professionally. What we offer BPP exists to help people make the most of their talents - just ask the students who study with us every year. We aim to have an equally positive impact on our employees' careers by providing the culture, career development opportunities and extra benefits to inspire you personally and professionally. BPP invests heavily in your career development - you will have free access to all of BPP's courses - from gaining an ACCA accountancy qualification, in-house leadership and management training or wide range of personal and professional development opportunities to a Graduate Diploma in Law, you can take your career in any direction you like. Add to this a comprehensive benefits package, including 25 days’ holiday, private medical insurance, life assurance, group personal pension plan and the cycle to work scheme, and you’ll find the BPP Professional Education Group a great company to work for.