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Elite Employment
,
Ringwood, Hampshire
Telesales Advisor
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Job Type: Full-time |
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Salary: £18,500 per annum |
Overview
An exciting opportunity has arisen to join my client as a Telesales Advisor based in the Ringwood. Responsibilities: Speaking to existing customer via Inbound and Outbound calls to promote the products and services of our Clients Looking a customer’s account to increase value of accounts. Positively engage with all contact centre processes and policies Represent the clients brand to the highest possible standard Implement feedback from Team Managers relating to call conduct, quality and compliance adherence as well as other performance areas Understanding of own metrics against current targets as well as positive attitude to improving delivery Use available resources to improve product knowledge with the aim of becoming a product expert Maintain and develop a thorough and up-to-date working knowledge of the client, including procedures, guidance and legislation to deal with customer enquiries Identify, recommend and implement improvements. Keep up to date with sales best practice to improve customer satisfaction Buddy’ with team members to share best practice and provide guidance Requirements: Working in this fast-paced role, hard work, determination and providing an excellent customer service is a must. Call centre experience is not essential as full training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following: A professional, can-do attitude A willingness to apply yourself during your training and into your future career Confident use of a keyboard An excellent telephone manner along with the ability to remain calm, work efficiently and follow procedures For this role you will need to pass a credit check and criminality check. Salary: £18500 plus upcapped bonus of £300-1000 per month Location: Ringwood Hours: 40 hours per week, shifts generally rotate between 8.00am - 4.30pm, 10:30am - 7pm and 12pm - 8:30pm Monday to Friday. Weekends will be required with a day off in the week. Our aim is to contact all successful applications within 5 days of receiving your application. Should you not of heard within 5 days, please feel free to contact us to confirm that your application has been received.