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Pure Resourcing Solutions
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Colchester, Essex
Retention Agent
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Contract Type: Contract |
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Overview
We are delighted to be working with a well known organisation based in Colchester to recruit multiple temporary to permanent Retention Agents. These roles are an exciting opportunity for the successful candidates to further their careers in customer services and sales. The company offers extensive training and support with a excellent working culture and opportunities to progress. The role will be working with a national newspaper to support customers wishing to cancel subscriptions by handling objections and resolving potential issues by retaining, switching or upgrading subscriptions in line with agreed processes. Main duties Attend to calls and emails professionally Input customer information accurately Ensure daily task lists are completed Professional Skills and Abilities Take responsibility of customer issues and deliver a outstanding level of customer service Knowledge of customer service principles and practices Good data entry/ keyboard skills Knowledge of administration and clerical processes Sales experience advantageous Interpersonal Skills Problem solving skills Works well under pressure Adaptability Naturally competitive