CRM Executive

Lilium Direct Ltd ,
Manchester, Greater Manchester
More Details
Salary: £20000 - £25000 Per Annum

Overview

The opportunity has a risen for a CRM Executive to join our team. We offer a competitive salary and great benefits. This role is ideal for someone who is looking for a long-term career. Position : CRM Executive Reports to : Senior CRM Executive Salary : £20,000 - £25,000 /year Benefits (listed Below) About Us We were founded over 40 years ago in Switzerland and is one of Europe’s leading technical components distributors. Constant growth over recent years has made the Group a leading online and catalogue distributor for electronics, automation, measurement technology as well as for IT and accessories. We are represented by subsidiaries in more than 13 countries and supply our customers throughout Europe quickly and reliably. Purpose of the job Responsible for the delivery of all D4 CRM activity with a total value of CHF 238,031 Sales through 1560 orders and act as main point of contact for any CRM related queries. Support the Senior CRM Executive in achieving 35% open rate, 5% click rates and Oversee all our e-mail QA checks and ensure that individual campaigns do not conflict with one another. Requirements Deliver targeted and dynamic CRM campaigns across various platforms such as email, paid media, paid social, print, online and Sales and be able to demonstrate how these strategies have driven value for both customers and the business through the use of SMC, Qlikview and Adobe Analytics Take charge of new and the enhancement of existing CRM activity including Push to 4th order, Welcome, Reactivation Provide regular commercial insights on all CRM activity for the benefit of all departments incuding product, sales and digital teams Create targeted customer segments within SMC to ensure that CRM campaigns are correctly targeted to secure maximum conversions whilst ensuring campaigns do not conflict with one another Responsible for the production of marketing emails including QA & Litmus checks Complete A/B & MVT testing and produce recommendations from findings Manages all email activity for D4 including reporting Full ownership of the annual email marketing calendar Management of all email related queries from the business including inbound sales, call centre, local sales markets Support the Senior CRM Executive in the recommendation of CRM testing and approach as well as enhancements or changes of existing programmes Has an understanding of muti-channel marketing and online trading techniques Strong communication and presentation skills in a complex matrix environment Ability to work under pressure in a sales focused organisation An up-to-date understanding of eCommerce trends and the latest online sales tactics/best practise Work with the Analytics team to ensure effective commercial management and tracking of all email marketing activity Stay up to date on the latest industry trends Education Degree or equivalent in a business or technology related discipline, ideally with a digital/technology bias. Suitable, significant experience also acceptable Language skills (C1 Effective Operational Proficiency or advanced: ENGLISH Experience / Industry knowledge Minimum of 2 years’ experience using a cloud based CRM tool (ideally SAP Marketing Cloud) or an Enterprise level ESP Personal competences Good communication skills Solid technical knowledge Strong analytical and logical thinking skills Works proactively, cooperation and contribution oriented Bears personal responsibility and demonstrate quality awareness Behaves loyally and complies with rules, regulations and legal requirements Strives to learn, develop and grow professionally Basic level of GDPR knowledge Contacts and team cooperation Peer groups in E-Commerce, Marketing, Sales (Region and Country Management) Category and Product Management Teams Design team and external content creators Group IT (DIT) External Partners, Vendors and agencies The benefits are: 25 days holiday plus bank holidays Based in the heart of Manchester (St Peters Square) Great office environment with a pool table and games room, free tea, Nespresso coffee and fresh fruit Flexible working hours with the option to work from home Personal development plans and tailored career path Start-up feel at our newly established Manchester Tech Hub Company paid benefits including life assurance, income protection, pension, etc. 5% annual company bonus Optional benefits including cycle to work scheme, well-being treatments, restaurant card, activity pass, gym discounts, city centre discount card etc. Next Steps Like the sound of us? Please click Apply now and submit a copy of your CV to get involved in time for our new and exciting roadmap for 2020 This job was originally posted as www.totaljobs.com/job/89728563

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