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La Source International
,
London, Greater London
Managers
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Salary: £30-£35,000 per annum |
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Overview
A fabulous role for someone who is client focused, people and team driven and who thrives on making a business their own. You must have previous management experience to apply. This concept is set to change the face of beauty. Duties and responsibilities: Managing studio inventory to ensure the studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts.Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximising every sales opportunity to achieve all set KPI’s.Ensure all team KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improveTo have a strong focus on client loyalty and occupancy rates- inspiring the team to continually improve on their own occupancy and rebook goalsEnsuring health & safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the studios and work stations are clean and presentable.Having the confidence to support the team with overcoming selling challenges & ability to create retail theatre to attract and entice new customers during any downtimeMaintain an exceptional customer experience by ensuring the team are delivering workouts in accordance with workout protocols consistently To confidently manage and overcome customer complaints and challenges in the studio and over the phone Building and constantly updating knowledge on skincare, products and workoutsCommunicate effectively and professionally with all personnel, especially within the store they manageBeing a positive, motivated and well-informed team playerRecruit new trainers into the team and safeguard their induction programmeEnsuring a high standard of personal hygiene is maintained; grooming guidelines followed throughout the whole team and measures taken with individuals if requiredAccurately completing and checking all required paperwork and reports for the store and the teamBeing skillful on Zenoti system, accuracy is key and ensuring your team are the sameOperating efficiently point of sale systems, card machines and tillsWorking and supporting management cover across locations and sites to further support and drive the business Person Specification The ideal candidate will have: Previous people management experience is essentialCan do entrepreneurial attitude to help support and drive the business forwardThe ability to work under pressure and to tight deadlinesExcellent negotiation and communications skillsStrong numeracy skillsAble to analyse and interpret financial dataThe ability to motivate and lead the team and to drive high performance