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Pear Tree Recruitment Limited
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Bristol, Bristol
Claims Advisor
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Job Type: Full-time |
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Salary: £19,950 per annum |
Overview
Do you want to work for the UK’s biggest travel insurance provider? Are you passionate about delivering excellent customer service? If so, our client that boasts an office in a prime City Centre location is looking for several Claims Advisors to join their travel claims team. Dealing with the first notification of medical travel insurance claims, the Claims Advisor role offers an excellent opportunity for someone to work in a varied customer service role where no two claims are the same. Full training and ongoing support will be offered to the successful candidate. A competitive annual salary, shift allowance, excellent holiday entitlement and company pension scheme is also on offer. Daily duties of the Claims Advisor to include; Acting as the first point of contact for customers abroad and requiring medical assistance Registering new claims on the internal database and capturing all relevant information Applying a triage system based on the severity of the claim and urgency of assistance required Informing customers of the correct procedures in an empathetic manner Forwarding claims to internal teams to coordinate claims efficiently Dealing with all emergency and non-emergency claims in a calm and empathetic manner Meeting standards of customer service excellence Understanding policy terms and conditions Due to the nature of the Claims Advisor role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills. This is alongside previous customer service experience in a contact centre or office environment. As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including bank holidays. If this varied Claims Advisor position sounds like your cup of tea, then please get in contact today Interviews are taking place now to start 2nd March.