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Premier Group Recruitment
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Inverness, Inverness
Desktop Support Engineer
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Salary: £100 per day |
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Overview
Desktop Support Engineer 6 week contract - Outside IR35 Experience in win 10 rollout North Yorkshire My Client are urgently looking for a team of Desktop Support Engineers to assist in Rollouts for multiple sites across the North Yorkshire area. The successful Rollout Engineer will be following the below on a 6 week period: Job purpose & accountabilities: The core hours for the team are 8:30 – 17:00 Monday to Friday. Skills mandatory: Good understanding / troubleshooting skills on Windows 10 software. Knowledge of Windows 10 support with various other technologies including printer configuration, Outlook configuration, Antivirus, O365 etc., Setting up OneDrive and Checking saved data is accessible Microsoft Outlook – Setting up email, Turn off Focused Inbox Shared Mailbox – Adding a shared mailbox to Outlook Shared Mailbox – Setting up the “From” option Setting up signatures Skype for Business – Setting up Skype for Business Printer – Setting up all kind of Printer Setting up the BitLocker PIN knowledge on SCCM infra and deployment of OS images using SCCM Should be able to refer the logs and identify if the migration of the machine has gone well or not Good at structured reporting, technical documentation and adhering to the defined process Understanding of Active Directory and Group Policies Use of multiple support tools I.E Remote Desktop etc. Good Communication Skills. Good Customer Service Skills Good Call Management Skills Work on Incident and Requests calls as assigned Troubleshoot hardware and software issues at the client sites Carry out Project work when required Skills/experience in fault detection and resolution, particularly on PC’s & Laptops Liaison with Service Desks Adhere to CMDB processes Assisting with stock handling, imaging of devices and asset tagging when required. Be aware of current Health & Safety matters. Carry out personal Admin e.g. Timesheets and Call updates Ability to use own initiative and to identify and resolve potential problems/issues. Ability to represent the company to clients in a professional manner. Liaising with customers directly in person, on phone or via email. Any other ICT duties as required by the Engineering Team Manager. Adhere to engineering clothing policy