L2 Support Executive

Tata Consultancy Services ,
Gloucester, Gloucestershire
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Overview

Role: L2 Support Executive Job Type: Permanent Location: Barnwood, Gloucester UK Who we are With TCS you will be exposed to the future of technology, work with some of the brightest global minds in the industry and support many of the biggest brands in the UK and worldwide. Recognized as an employer of choice, having won numerous awards in the UK and beyond, TCS is a fast-growing global IT powerhouse at the forefront of innovation and transformation. What we need We are looking for a L2 Support Executive. Key responsibilities for L2 Support Executive Providing remote and face-to-face technical support to users for various applications Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems. Installation and routine maintenance of application software Automate workflows via scripting and active directory group policy. Providing an effective interface between users and third Party service providers supplying all necessary diagnostic information according to procedures. Providing an effective interface between users and other support teams supplying all necessary diagnostic information according to procedures. Ensuring technical queries that are not progressing and are escalated. Such other responsibilities that may be reasonably assigned from time to time. Knowledge Transition of any new application from Project Teams and Business Out of office hours support, if required Key responsibilities for L2 Support Executive Ability to remotely troubleshoot issues \ Good communication and presentation skills Worked in business/ client facing role Highly driven, energetic, flexible, resourceful & ability to multitask Hands on and detail oriented, with a strong ability to co- ordinate across different Geographies and with different stakeholders Cross-domain: clearly articulates problem statements to evolve solutions across domains Resilient and able to face and resolve conflicts Experience in working with multivendor landscape. Stakeholder Management, Troubleshooting, Analytical skills Onsite work experience in support project Prior experience to work in a multi-vendor environment Functional Knowledge on utility industry Exposure to Remedy and Service Now ticket management proces What you get TCS is one of the fastest growing in the UK, joining TCS at this pivotal time will expose you to numerous domains and projects. We are consistently voted number one in customer satisfaction and Top Employer in the UK and globally. We provide competitive salaries which include pension, health care, life insurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Our internal volunteering and social network allowing you to take at least one paid volunteering day per year, as well as take part in social networks, Health and wellness initiatives such as fit4life and purpose4life internal sports events, we also sponsor Marathons internationally, Initiatives in mental health, LGBTQ among other diversity and inclusion awareness and support This job was originally posted as www.totaljobs.com/job/89912093

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