Reservations Manager

Reed ,
Aberdeen, City of Aberdeen
More Details
Job Type: Full-time
Salary: £22,000 per annum

Overview

We are currently looking for a Cluster Reservations Manager for a Luxury Property Group. This is a Monday – Friday role with an employer which has a fantastic reputation for developing and growing employees careers. If you are passionate about delivering first class service, and want to work at a family run business which values hard work and personality then we would love to hear from you. Duties: • Supervise the reservation department to ensure compliance with the department • Deal efficiently and politely with all telephone, email, internet and “in person” enquiries • Undertake showrounds in the absence of the BDMs or members of the Operations team • Represent the company in client facing meetings, exhibitions and networking events • Maximise revenue by converting enquiries, recognising business prospects and opportunities to upsell the sister business • Demonstrate excellent organisation and administration for the reservations department as a whole and individually • Implement and maintain excellent administration protocols ensuring that every detail of a guest’s, client’s or agent’s booking has been accurately recorded following the SOP’s established procedures • Liaise with all departments to ensure the best service is provided to our customers • Ensure that email enquiries are responded to within time period agreed in the SOP. • Supervise the rate strategy implementation and ensure that all rates are accurately presented across all channels. • Communicate regularly with BDMs and Operations to ensure the level of suite/apartment stock is accurate and reported to relevant support functions e.g. RBD • Track Rooms Off activity and highlight trends or issues affecting the inventory that may be leading to lost sales and report to BDMs and Operations. • Develop an excellent knowledge of the suites, apartments and residences within the portfolio

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