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Source4 Personnel Solutions
,
London, Greater London
Move Manager
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
A fast-growing removals and storage company that strives to treat every customer as an individual and exceed their (moving and storage) expectations by understanding their needs, planning with excellence and delivering with care. This is an important customer service role where you will be part of a close-knit team of Move Managers, representing our service and working across our whole business with both domestic and commercial clients. You will be personally responsible for arranging and executing roughly 40 removals per month. You will also be keeping up relations and quoting for current clients who are offering repeat business. Key responsibilities of the role: The role will incorporate managing all aspects of a customer’s move, including: - Working with the Surveyors you will be required to write up quotes and making follow up calls/writing follow up emails - Once the job is booked in you will start with an introductory phone-call and email and you will be fully responsible for the customer from this point onwards - Arranging box deliveries and collections - Raising invoices and taking payments - Arranging parking by borough - Liaising with the General Manager to ensure all crew and vehicle requirements will be met - Inputting information onto Crew Sheets with instructions for the team - Arranging extra services - pianos’ removal/hoists/handymen etc. - Sending follow up emails to customers, including settling outstanding balances and sending out review requests - Monitoring customer Feedback - Weekly tracker for customer reviews - Communicating with the insurance company for insurance claims - Cost centre analysis for worksheet to be completed for all complete moves - Preparing Quotations and booking in removals for repeat customers Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.