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Smart Recruit Online Limited
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Southampton, Hampshire
Operations Controller
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Want to progress your career within the transport industry? We are on a Fast track to become the UK's leading courier services provider, with current market domination of the same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers' needs than ever before Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally, we need to secure top-notch talent to ensure we continue growing and improving every day. This is where you come in We have a fantastic opportunity for an Operations Controller to join our team in Southampton on a permanent basis. For this role, we are looking for a driven, self-starting individual who has existing experience in an Operations Controller or similar role, ideally within a transport, Logistics or FMCG environment. The purpose of your role will be to provide a high level of support to the control and operations of your Service Centre, whilst ensuring a high level of customer service from booking to completion. The main responsibilities within the role are : Allocation of work to couriers in a fair and transparent manner. Taking bookings accurately and advising clients of our services. Monitoring of jobs through to POD and completion with priority on platinum customers. Implementing and maintaining Service Level Agreements (both customer and service centre specific). Proactively keeping clients and fellow employees informed of any delays or issues. Ensure your fleet size is sufficient to service your clients particularly during peak periods - maintain levels and recruit when required. Keywords: Operations Controller | Operations | Logistics | Transport | Call Handling | Booking Management | Fleet Management | Computer Literate | Customer Service Benefits Pension Healthcare | Ride to work scheme | Progression and development opportunities | Company perks scheme Essential Skills Managing and exceeding customer expectations. Acting on your own initiative without constant supervision. Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times. Previous transport industry experience with solid geographical knowledge. Excellent punctuality and attendance. Computer literate. If this all sounds like you, we really want to hear from you Please don't delay, send us your CV and covering letter outlining why you're the best person for the job. About Company We are already the UK's leading (and largest) same day courier network but we have even bolder ambitions. Our company vision is to set the pace in the new world of smart delivery, can you help us to get there? We proudly support over 14,000 businesses across the UK with their delivery needs, from same day, UK overnight and international delivery, to life-saving medical deliveries and bespoke logistics solutions. Our customers are at the heart of everything we do; we will never stop putting them first and striving to create connections that are personal. Achieving this, while delivering 15m critical deliveries each year, can be challenging - that's why we need you Our nationwide team are both passionate and dedicated. We offer roles that are extremely varied and we really drive internal promotion as much as possible - CitySprint is a place where you can flourish. Our competitive package includes 22 days holiday (rising incrementally to 25 days after 5 years' service) as well as access to Perkbox, Medicash, Ride2Work Scheme and season ticket loans. We're dedicated to your training and personal development as well; being the best at your job also means that our customers get the best possible experience with CitySprint.